Condition of Returned Products
Our products must be returned in itâs original unused state, unworn state with itâs tag in perfect condition, along with the original Diadem box, with itâs tag in perfect condition, along with the original Diadem box, certificates and delivery package, including all accessories and documents.
All components of the piece must be returned with the exact same status as in the original delivery package.
If you have received free items, promotional items as part of your order, they must be returned with the products
All returns will be subject to strict Quality Control (âQCâ) by us to ensure that the returned products are in original condition without usage.
If the returned product satisfies QC, we will proceed with the applicable refund or exchange. Initial shipping charges will be refunded if applicable.
All other costs like customs duties and taxes will have to be refunded by the buyer directly from the local authorities as per the process in each destination country.
If the products do not meet QC standards, and / or we find alterations, replacement of material content, Diamonds and gemstones then we will refuse the return, and the products will be dispatched back to you without any refund at your own shipping cost.
We reserve our right to not accept any return if the product shows signs of wear and usage, however as an alternative we may reduce the amount of refund or exchange value applicable.
Only the buyer will be entitled to receive a refund of the purchase price with valid proof of identity.
If the buyer complies with these conditions of sales and return, we will use commercially viable endeavours to refund the purchase amount using the most appropriate means of payment as used by the buyer for the initial transaction or otherwise within fourteen (14) days after receipt of the returned item by Diadem Client Relations Contact Centre.
Call or email our Client Relation/ Contact Centre, who will then send you a return form by e-mail.
Please fill out the required information on the return form, sign it and email back. You may be asked at this stage to provide information, pictures, videos of the product to make a first assessment of the product condition.
Our logistics partner or authorised company personnel will pick-up the sealed delivery package with the product inside on the agreed date. Or we may ask you to deliver the shipment to our corporate office in person.
The return package will be opened under surveillance and if the contents are missing or incomplete inside the shipment a discrepancy will be filed with the logistics partner and our insurers. Accordingly the refund will be fulfilled only after validation from the insurers.
Products that have been personalized, custom designed and crafted in any way cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed
You may opt for an exchange after the return has been validated and authorised and refund amount confirmed based on Conditions of Sales and Return and Refund Process stated above.
In any event, the sale of the returned product will be cancelled and a new order for the exchange product will be raised.
For any repair inquiries relating to a product ordered through any of our sales channels please contact our Client Relations Contact Center.
If you have any questions or comments about these Terms of Service and Conditions of Sale or general matters, please contact us at the address provided below.
Diadem Jewellers, Client Relation Centre
910, Regal Tower,
Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms
It also explains how we collect information through the use of cookies and related technologies when you use our Platforms where we offer our products for sale online or by phone through our Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.
Last Updated 26.01.2023
From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform and these changes will supersede all previous privacy policies.
How and Why we collect the information :
To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable Diadem Jewellers to provide you with the services you select;
We use the information we collect from you to:
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We Do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the âYour Rightsâ section below.
Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions.
Minors
Our sales online sales platform is not intended for transactions by individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please refer to âcontact usâ to request deletion.
The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.
Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third partyâs terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.
You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed âHow to control or delete cookiesâ under the section of âOur Cookies policyâ. We are not responsible for effectiveness of or compliance with any third partiesâ opt-out options.
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.
In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed âContact usâ or clicking on the âunsubscribeâ link in any of Daidem Jewellers marketing e-mails.
You agree that Diadem Jewellers may terminate or suspend your access to and use of the Platforms if Diadem Jewellers reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Van Cleef and Arpels, its affiliated companies or any third party, with or without notice to you.
You agree that Diadem Jewellers may modify or discontinue providing any of the Platforms, with or without notice to you.
You agree that Diadem jewellers will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" under the section of âSales Conditionsâ will survive termination of these Terms of Use.
If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.
If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:
Diadem Jewellers, Client Relation Centre
Office no 910 Regal Tower,
Business Bay, Dubai, UAE
Phone Number: +9714 2669940
Like most platforms, Diadem Jewellers logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our Platform. You can find out more about how we use cookies and related technologies below.
What is a cookie?
Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.
There are two broad categories of cookies:
Served directly by Diadem jewellers to your computer or mobile device. They are used only by Diadem Jewellers to recognise your computer or mobile device when it revisits our Platform.
Which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
The Platform serves only the following types of cookies to your computer or mobile device:
Cookies necessary for essential purposes
These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitorsâ experience and enjoyment of this Platform.
For example, some of these cookies enable visitors to specify language, product or other platform preferences.
These cookies are used to collect information about how visitors use our Platform.
The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.
We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.
They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms
Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool. You can use this cookie consent tool to control your cookie preferences.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a âpersistentâ or âsessionâ cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browserâs âToolsâ or âPreferencesâ menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browserâs help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please email to us as per the details provided on the Contact Us section.
We use non-essential cookies on the basis of your consent. You have the right withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.
You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.
We are not responsible for effectiveness of or compliance with any third partiesâ opt-out options.
Please note that because there is no consistent industry understanding of how to respond to âDo Not Trackâ signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
If you would like to make a complaint, please contact us by e-mail or by mail using the details provided under âContactâ
If you have any questions or comments about the Terms of Service, Conditions of Sale, Privacy Policy, Cookie Policy or any other commercially important matters, please contact us at the address provided below.
Diadem Jewellers, Client Relation Centre
Office no 910 Regal Tower,
Business Bay, Dubai, UAE
Phone Number: +9714 2669940
This website is operated by Diadem Jewellers LLC. Throughout the site, the terms âweâ, âusâ and âourâ refer to Diadem Jewellers. Diadem Jewellers offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in âour Serviceâ and agree to be bound by the following âTerms of Service and Sales Conditionsâ including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
We may make changes from time to time to these Conditions of Sales so please check back regularly to stay updated. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will supersede the previous ones.
These Conditions of Sales are applicable to any order placed through the online Platforms, emails or Diadem Advisor Whatâs app chat bot,and include an agreement to arbitrate any disputes on an individual basis.
Sales concluded in person through physical points of sale such as our Corporate Office, boutiques or authorized third party retailers are not subject to these Conditions of Sale.
By placing an order through any of our online sales channels, you agree to the Terms and conditions of sale defined herein. You also represent and warrant that you are an end-user of a legal age as per your country laws and / or a customer purchasing for your own or anotherâs personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial and re-selling purpose.
All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us.
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
We endeavor to ensure highest accuracy of information provided, including product descriptions, weights, dimensions, and colours, provided on the online sales Platforms, in advertisements or catalogues.
However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information as it is based on the manufacturing data available at our end and may vary slightly or may differ in case of an oversight, error or negligence in expressing, writing or updating on the online platforms.
Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract, except for personalized products, where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract.
All Deliveries within UAE are free of cost and paid by Diadem.
Other than UAE Shipping Charges will be levied by the third party shipping agency like FEDEX or other integrated shippers on the online platform based on the country of destination.
All Prices quoted on any of the product pages are inclusive of 5% VAT applicable for UAE Clients and delivery within UAE only.
Other than UAE; Sales Tax, VAT, Import Duties or any other form of taxes will be applicable and levied as per the destination countryâs laws and regulations.
We reserve the right to modify prices and shipping costs without any prior notice and it will be reflected at the checkout page.
To the fullest extent permitted by applicable law, Diadem, shall not be liable for any indirect, incidental, special or consequential damages, viruses and malwares, hacking, cyber crime of any kind arising out of or in connection with the use of information available from the Online Platforms or the world wide web search engines nor any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, including negligence, or otherwise.
The intellectual property rights over the component parts of this Website, in particular the trademarks, models, logos and other distinctive marks, are the exclusive property of DIADEM and protected by the UAE IP Trade mark laws. Consequently, any partial or total reproduction of the component parts of this Website is strictly prohibited without DIADEMâs prior written authorisation.
The âDIADEMâ trademark, together with all trademarks, figurative or otherwise, and more generally all other trademarks, illustrations, images and logos featured on DIADEM articles, their accessories or packaging, whether protected by copyright or not, are and shall remain the exclusive property of DIADEM. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without DIADEMâs express and prior consent, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logo and, more generally, any distinctive mark intended to form a composite logo. This shall also be the case for any copyright, designs and patents which are the property of DIADEM.
The use of all or part of the Website, including downloading, reproduction, transmission or representation, for purposes other than personal and private use for non-commercial purposes is strictly prohibited.
The user undertakes not to misuse or permit the misuse of the Website, for unlawful, fraudulent or malicious purposes, including but not limited to:
A product can be exchanged or refunded within 14 days of the purchase date subject to the terms and conditions listed below :
Condition of Returned Products
If the returned product satisfies QC, we will proceed with the applicable refund or exchange. Initial shipping charges will be refunded if applicable.
All other costs like customs duties and taxes will have to be refunded by the buyer directly from the local authorities as per the process in each destination country.
If the products do not meet QC standards, and / or we find alterations, replacement of material content, Diamonds and gemstones then we will refuse the return, and the products will be dispatched back to you without any refund at your own shipping cost.
We reserve our right to not accept any return if the product shows signs of wear and usage, however as an alternative we may reduce the amount of refund or exchange value applicable.
Only the buyer will be entitled to receive a refund of the purchase price with valid proof of identity.
If the buyer complies with these conditions of sales and return, we will use commercially viable endeavours to refund the purchase amount using the most appropriate means of payment as used by the buyer for the initial transaction or otherwise within fourteen (14) days after receipt of the returned item by Diadem Corporate Office.
Product return process :
Products you cannot return or exchange
Products that have been personalized, custom designed and crafted in any way cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed
Exchange
You may opt for an exchange after the return has been validated and authorised and refund amount confirmed based on Conditions of Sales and Return and Refund Process stated above.
In any event, the sale of the returned product will be cancelled and a new order for the exchange product will be raised.
Repairs
For any repair inquiries relating to a product ordered through any of our sales channels please contact our Client Relations Contact Center.
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Diadem Jewellers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the buying price of the product(s) in your order.
You agree to indemnify, defend and hold harmless Diadem Jewellers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneysâ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable.
These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between us and you. No other person shall have any rights to enforce any of its terms.
These Conditions of Sale shall be governed by and construed in accordance with the Federal Laws of UAE and Specifically Dubai Courts. Any dispute, controversy or claim arising out of or related to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, or to any product purchased from Diadem Jewellers through the Sales Channels, will be resolved by a binding arbitration or by the competent courts of Dubai and the federal UAE laws.
Before bringing any dispute in arbitration, you and Diadem Jewellers agree that you will first notify the other party and make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any potential or alleged breach thereof. This requirement is a pre-condition, and no claim shall be filed in arbitration (or small claims court) until this provision is first met.
If you have any questions or comments about these Terms of Service and Conditions of Sale or general matters, please contact us at the address provided below.
Diadem Jewellers, Client Relation Centre
910, Regal Tower,
Business Bay, Dubai, UAE
Phone Number: +9714 2669940
Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract, except for personalized products, where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract.
All ready stock will be delivered within 5 working days and stock not available may take upto 45 days for delivery.
All custom created, made to order jewellery will be delivered as per the time frame agreed with our Client Relations Centre
All Deliveries within UAE are free of cost and paid by Diadem.
Other than UAE Shipping Charges will be levied by the third party shipping agency like FEDEX or other integrated shippers on the online platform based on the country of destination.
All Prices quoted on any of the product pages are inclusive of 5% VAT applicable for UAE Clients and delivery within UAE only.
Other than UAE; Sales Tax, VAT, Import Duties or any other form of taxes will be applicable and levied as per the destination countryâs laws and regulations.
We reserve the right to modify prices and shipping costs without any prior notice and it will be reflected at the checkout page.
At Diadem our team is empowered to create a difference with passion in a transparent, inclusive, and motivating professional environment.
Are you ready to accept challenges, taste achievement at every level , strive for excellence and continuous improvement ? Then you are on the right path to the journey of success â Be a Dazzling Star @ Diadem and Apply to careers@diademjewellers.com